Responsible Gambling

At GSB Uganda, we prioritize your enjoyment and well-being. We strongly believe that gambling should be approached responsibly, though for a small number of individuals it can have a harmful impact.

We offer guidance for customers experiencing gambling difficulties and addictions, ensuring our practices align with the standards set by the Lotteries and Gaming Regulatory Board.

Individual personal responsibility is crucial in controlling gambling habits. If you’re concerned or need assistance regarding problem gambling, please seek advice or contact Gamcare Initiative Uganda, a problem gambling support organization.

• Helplines: +256 393 228 819 / +256 200 911 237 (Call and WhatsApp)

Are you responsible?

In this section, we provide guidelines and instructions on how to monitor your, a family member’s, or a friend’s gambling to ensure it does not become a problem.

The following questions can be considered by the individual themselves or by their friend or family:

• Do you prioritize gambling over work or other responsibilities?
• Do you gamble to escape from life’s problems?
• Do you feel compelled to gamble even when you’ve run out of money?
• After losing, do you feel an urge to recoup your losses immediately?
• Have you resorted to lying, stealing, or borrowing to fund your gambling?
• Have you concealed the extent of your gambling from others?
• Do you gamble away essential funds, like money for transportation or food?
• Are you accumulating debt due to gambling?
• Have others criticized your gambling habits?
• Are you reluctant to spend gambling winnings on anything else?
• Have you lost interest in family and friends due to gambling?
• Do you prioritize gambling over your loved ones?
• Do negative emotions trigger increased gambling?
• Do you experience depression or suicidal thoughts because of gambling?

The more ‘yes’ answers, the greater the likelihood of a gambling problem. Gambling problems are far reaching and can have a significant impact on people’s lives.

Follow these simple steps to manage your gambling:

• Establish betting limits and agree on acceptable losses before gambling.
• Set a Deposit Limit on your account
• Set a time limit before you start gambling and stick to it.
• Don’t forget your daily life; ensure you have completed all your responsibilities before gambling.
• Don’t turn to gambling as an alternative source of income or a way to pay back a debt.
• Don’t gamble if you are in recovery for any dependency or if you are under the influence of alcohol or any other substance.

If you think you might have a gambling issue, we encourage you to consider self-exclusion.

Self-exclusion involves disabling your account at your request. When a customer opts for self-exclusion, we take all necessary steps we can to honor this request. Please refrain from attempting to bypass these measures to resume betting, as we cannot be held responsible if this occurs. Please contact us on 0800334455 should you wish to self-exclude.

In Uganda, gambling is restricted to individuals aged 25 and older. GSB Uganda reserves the right to request proof of age from any customer and to conduct verification checks. Customer accounts may be suspended, and funds withheld until satisfactory proof of age is provided.

To prevent unauthorized access to your account, you keep your account number, username and password confidential.