We believe in betting responsibly and want you to always enjoy playing with us by staying in control and only betting on what you can afford. If you ever feel like betting has become a problem, tell us and we’ll be in touch to help.
Maintaining control
We want you to enjoy the time you spend with us. Here are a few guidelines to ensure you do:
Monitor your betting activity
Check your account statement regularly to stay in control of your betting activity, deposits and withdrawals.
If you are unsure whether your gambling habits are healthy, we encourage you to take a self-assessment test provided by the National Gaming and Lotteries Regulatory Board (the “Board“): https://lgrb.go.ug/self-evaluation/. This tool can help you reflect on your betting patterns and decide whether you should seek support.
Warning signs
If gambling feels like a burden but you can’t stop, it’s likely to indicate a problem. These are some signs to look out for, though there may be others. If you recognize a few, we recommend seeking help:
Self-exclusion
If you believe you may have a gambling problem, you may request self-exclusion at any time.
What is self-exclusion?
Self-exclusion is a voluntary agreement in which you ask to be prevented from accessing gambling services because you feel your gambling may be becoming harmful. Any person may enter into a self-exclusion agreement with us.
When you request self-exclusion, we will take immediate steps to restrict your access to gambling and ensure you receive the appropriate protections.
What happens when you request to self-exclude?
Please do not attempt to bypass these restrictions or create new accounts. We are required to honor all self-exclusion agreements and may take additional measures to prevent access.
Note that once your request for self-exclusion is approved and done, your name shall be maintained in a register of which we notify the Board.
Want to self-exclude?
Registering with the Board
You may also request the Board to register you as a Restricted Person, which means you are prohibited from gaming or betting with any licensed operator in Uganda. This registration prevents you from opening accounts, placing bets, or receiving marketing materials from any operator for the duration of the restriction.
As required by the Board, we are obligated to prevent any Restricted Person from opening an account, receiving marketing materials, or accessing our services.
Removal from the Register
If you wish to be removed from self-exclusion or from the Register of Restricted Persons before the selected period ends, you must apply directly to the Board.
The Board will review your application and determine whether removal is appropriate. If you do not apply for early removal, the self-exclusion will remain in place until the period you selected expires.
If you are requesting the removal of another person, the Board will only consider the request if you provide written consent from that individual, as required under the Responsible Gaming Directives.
Help and Support
If you or someone you know is struggling with gambling-related problems, we encourage you to reach out. The National Gaming and Lotteries Regulatory Board has partnered with several institutions including the Ministry of Health (MOH), Butabika Referral Hospital, Ministry of Education, Ministry of Gender Labor and Social Development, banking institutions, and GamCare to offer professional support. You may contact the confidential toll-free helpline at 0800285800 or visit: https://lgrb.go.ug/responsible-gaming-general-information/Â for more information.
Preventing Underage Gambling
By registering and betting with GSB Uganda, you confirm that you’re at least 25 years old. We reserve the right to verify your age and exclude you from our services if there are any doubts over your age. If you’re found to be underage, all your winnings will be forfeited and your account disabled. Any Client using the Company services who is identified as underage shall have all winnings forfeited and his betting account disabled.
Last Update: March 2026
